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Salesforce Certified User Experience Designer Sample Questions (Q172-Q177):

NEW QUESTION # 172
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

A. Including Innovative ideas to showcase technology
B. Creating requirements based business leaders' priorities
C. Putting oneself in the situation of the end user
D. Observing user behavior

Answer: C,D

Explanation:
Explanation
Human-centered design is a practice where designers focus on people and their context, and seek to understand and solve the right problems for them. Human-centered design involves the following elements1:
Empathy. Designers need to genuinely care about the people they design for, and build empathy by immersing themselves in the community that will use their products or services.
Creativity. Designers need to find creative ways to solve users' problems, and generate multiple ideas and prototypes that can be tested and refined.
Business needs. Designers need to make their products or services commercially successful, and align them with the goals and values of the organization.
To incorporate human-centered design across its organization, Cloud Kicks should adopt the following two practices:
Observing user behavior. Designers should conduct user research and communicate with their users regularly, to understand their needs, motivations, challenges, and goals. Observing user behavior can help designers to identify the pain points and opportunities for improvement, and to validate their assumptions and hypotheses.
Putting oneself in the situation of the end user. Designers should empathize with their users, and try to see the world from their perspective. Putting oneself in the situation of the end user can help designers to create products or services that are relevant, useful, and desirable for them.
The following two practices are not aligned with human-centered design, and should be avoided:
Including innovative ideas to showcase technology. Designers should not prioritize technology over people, and should not include features or functions that are not necessary or beneficial for the users.
Including innovative ideas to showcase technology can lead to products or services that are complex, confusing, or frustrating for the users.
Creating requirements based on business leaders' priorities. Designers should not ignore the voice of the users, and should not create products or services that only satisfy the business needs. Creating requirements based on business leaders' priorities can lead to products or services that are irrelevant, useless, or undesirable for the users.
References: Human-Centered Design: An Introduction, Practices, and Principles - Shopify

NEW QUESTION # 173
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

A. Semantic and accessible component markup
B. ES6 JavaScript modules and plugins
C. A library of Lightning Web Components

Answer: A

Explanation:
The Salesforce Lightning Design System (SLDS) is a CSS framework that helps designers and developers create applications with the look and feel of Lightning Experience. SLDS provides a library of design tokens, icons, components, utilities, and patterns that can be used to build consistent, responsive, and accessible user interfaces1. One of the features that SLDS provides for designers and developers is semantic and accessible component markup. Semantic markup means using HTML elements that describe the meaning and structure of the content, rather than just the presentation. For example, using <h1> for a main heading, <p> for a paragraph, or <button> for a button. Semantic markup helps to improve the readability, maintainability, and SEO of the code2. Accessible markup means using HTML attributes and techniques that enhance the usability and accessibility of the content for people with disabilities. For example, using aria-label to provide a descriptive label for an element, role to indicate the function of an element, or tabindex to control the keyboard focus order. Accessible markup helps to ensure that the content can be perceived, understood, operated, and interacted with by people using assistive technologies, such as screen readers, keyboards, or voice commands3. SLDS provides semantic and accessible markup for its components, which are reusable UI elements that can be customized and composed to create complex interfaces. SLDS components follow the Web Content Accessibility Guidelines (WCAG), which are the international standards for web accessibility4. SLDS components also use the BEM (Block Element Modifier)naming convention, which is a methodology for creating clear and consistent class names for CSS selectors5. By using SLDS components, designers and developers can create user interfaces that are not only visually appealing, but also meaningful and accessible for everyone. References: Introduction to the Salesforce Lightning Design System, Semantic HTML: How to Structure Web Pages, Accessible Rich Internet Applications (WAI-ARIA), Web Content Accessibility Guidelines (WCAG) Overview, BEM - Block Element Modifier

NEW QUESTION # 174
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure the best end-user experience?

A. Mark all fields as required.
B. Group similar fields using sections.
C. Make field labels and API names identical.
D. Include all potentially useful fields.

Answer: B

NEW QUESTION # 175
Which two steps should a UX Designer take to create and deliver responsible and transparent AI technology?
Choose 2 answers

A. Provide clear explanations of AI predictions or recommendations.
B. Collect as much data from the user as possible for a catered experience.
C. Document model cards to clarify intended context and use cases.
D. Design AI that is seamless enough so the user does not notice.

Answer: A,C

Explanation:
Explanation
Option C. Document model cards to clarify intended context and use cases.
Model cards are documents that describe the intended use, performance, and limitations of AI models. They help ensure that the AI technology is being used responsibly and transparently, as they provide clear information about the model's context, data, and assumptions. This can help reduce the risk of unintended consequences and build trust with users.
Option D. Provide clear explanations of AI predictions or recommendations.
Clear explanations of AI predictions or recommendations help build trust with users and increase understanding of how the AI technology works. By providing an understandable explanation of how a prediction or recommendation was made, users can gain a better understanding of the technology and how it is intended to be used. This can also help reduce the risk of unintended consequences and improve accountability.

NEW QUESTION # 176
Cloud Kicks is making inclusive design a priority for its communities and customers.
What are the three inclusive design action-oriented principles?

A. Recognize diversity. Learn from experts. Focus on one person.
B. Recognize imperfection. Learn from diversity. One size fits one.
C. Recognize exclusion. Learn from diversity. Solve for one, extend to many.

Answer: C

Explanation:
Explanation
The three inclusive design action-oriented principles are:
Recognize exclusion: Identify and understand the barriers that prevent people from accessing or using a product or experience. Exclusion can be caused by ability, context, or personal factors.
Learn from diversity: Seek out and learn from the perspectives of people who have a range of experiences, backgrounds, and identities. Diversity can be a source of inspiration and innovation.
Solve for one, extend to many: Design solutions that address the needs of a specific person or group, and then generalize them to benefit a wider audience. Solving for one can reveal hidden opportunities and create more inclusive outcomes. References: Explore Inclusive Design, Inclusive Design

NEW QUESTION # 177
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